• How to Obtain Images

    Image Availability and Viewing Options

    Lahey Picture Archiving and Communications System (PACS) is just one way we dramatically enhanced patient care. With PACS, digital x-ray images are captured and stored electronically and can be shared immediately with anyone at Lahey Hospital & Medical Center, Burlington, Lahey Medical Center, Peabody or Lahey Outpatient Center, Lexington. This advanced technology offers both you and your physician immediate access to radiological exam images. We offer safe and secure Web access for your physician within the Lahey network; your privacy is ensured.

    The digital images from your study, along with the radiology image results, are copied to a CD that can be easily accessed by physicians outside the Lahey Hospital & Medical Center network. CDs hold multiple studies and take up significantly less space than the traditional film. These digital images offer your physician the ability to adjust your images in ways not possible with traditional x-ray film. Your physician can fine-tune the images to accommodate their preferences including making the images lighter, darker, or zooming in for a closer view.

    Obtaining your images is easy

    You may call, mail or fax your request to the Image Management Center.

    1. Call the Image Management Center at 781-744-3208 to make arrangements for pick up
    2. For mailing requests, download the authorization release form and mail it to:
    3. Lahey Hospital & Medical Center
      Radiology Image Management Center
      41 Mall Road
      Burlington, MA 01805
    4. Fax the authorization release form or a letter of authorization to: 781-744-5363

    Images that are not picked up in person will be sent via UPS. Please allow 3-5 business days for delivery.

    When sending a letter of authorization, please provide the following information

    • Full name
    • Date of birth
    • Phone number
    • Date and description of the studies needed
    • Name and address of the physician or facility the images should be sent
    • Signature of patient

    Where to pick up

    Radiology images are available for pick up at 29 Mall Road, Burlington, MA on the 1st floor at the main Health Information Management desk.

    If you have not already completed an authorization form, one will be provided for you fill out and sign. This form gives Lahey Hospital & Medical Center permission to release your images.

    What to bring for pick up

    A photo ID like a driver’s license, passport, or other state or federal issued ID.

    If someone other than the patient is picking up their images, that person must have written authorization with the patient's signature. Please include the name of that person in your authorization form or letter.

    There is no charge for the CD of your images. Mammography images are also provided free of charge.

    There is a fee for all traditional x-ray copies. For information regarding the cost of these x-rays, please contact the Image Management Center at 781-744-3208.

    Hours of operation at the Image Management Center at 29 Mall Road, Burlington, MA

    We are open Monday through Friday from 8am - 5pm.

    Arrangements can be made in advance for Saturday or Sunday pick up between the hours of 8am - 3:30pm by calling 781-744-3208.

  • Make An Appointment

    (781) 744-8000