Joint Commission Unannounced Survey Process

The Joint Commission can conduct an accreditation survey of Lahey Clinic Hospital at anytime. The purpose of the survey is to evaluate our organization's compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded the organization.

The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. In the past, when the surveys were announced/scheduled, anyone believing that he or she had pertinent and valid information about such matters could request an interview with a Joint Commission surveyor. The Joint Commission encourages the public to seek resolution of their concerns through the channels of hospital management by calling Lahey's Customer Relationship Management Department at 781-744-8556. If concerns brought to their attention are not satisfied, the Joint Commission may be contacted.

Joint Commission
Phone: 1-800-994-6610
E-mail: complaint@jointcommission.org