Lahey Hospital & Medical Center’s medical teams log hundreds of thousands of encounters with patients each year at our medical centers and community practices. Our goal is to provide not only the best outcome for each and every patient, but also a positive experience for patients and their families—whether they visit us for a check-up or for treatment of a serious medical condition.
The Hospital Consumer Assessment of Healthcare Providers and Systems (also known as HCAHPS) is a tool that helps measure satisfaction among patients admitted to the hospital. HCAHPS represents a partnership of the Centers for Medicare and Medicaid Services (CMS) and the federal Agency for Healthcare Research and Quality. The survey provides a standardized set of questions, enabling those agencies—and consumers—to make relevant comparisons between hospitals.
In the most recently reported HCAHPS survey period, January 2009 through December 2009:
- When asked how they would rate the hospital overall, 71 percent of Lahey patients who responded gave Lahey a 9 or 10 (with 10 being best). This compares to an average of 66 percent for all reporting hospitals nationwide, and 67 percent for all reporting hospitals in Massachusetts.
- When asked if they would recommend Lahey Hospital & Medical Center to family or friends, 77 percent said yes. This compares to an average of 69 percent for all reporting hospitals nationwide and 73 percent for all reporting hospitals in Massachusetts.
View the HCAHPS data for Lahey.
Beyond surveys of patient satisfaction, Lahey Hospital & Medical Center continually seeks to improve upon our patients’ experiences: