Quality Report: Patient Satisfaction

For the most recent reporting period, data were collected from surveys of patients who stayed in the hospital overnight sometime from January 2009 through December 2009. More than 300 surveys were completed, a 42 percent response rate.

How often did nurses communicate well with patients? Graph indicates the percentage of patients who said their nurses "always" communicated well.

 Patient Ex 1 Nurses Communication
 

 

How often did doctors communicate well with patients? Graph indicates the percentage of patients who said their doctors "always" communicated well. 

   Patient Ex 2 Doctor Communication
 

 

How often did patients receive help quickly from hospital staff? Graph shows the percentage of patients who reported "always" receiving help as quickly as they wanted. 

 Patient Ex 3 Receive Help
 

 

How often was patients' pain well controlled? Graph shows the percentage of patients whose reported that their pain was "always" well controlled. 

Patient Ex 4 Pain
  

 

  How often did staff explain about medicines before giving them to patients? Graph shows the percentage of patients who reported that staff "always" explained about medicines. 

 Patient Ex 5 Medicines
 

How often were the patients' rooms and bathrooms kept clean? Graph shows the percentage of patients who reported their rooms were "always" kept clean. 

Patient Ex 6 Rooms Kept Clean
 

How often was the area around patients' rooms kept quiet at night? Graph shows the percentage of patients who reported that the area around their rooms was "always" quiet at night. 

Patient Ex 7 Rooms Quiet
 

Were patients given information about what to do during their recovery at home? Graph shows percentage of patients who responded Yes to this question. 

Patient Ex 8 Information Home
 

How do patients rate the hospital overall? Graph shows the percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (worst) to 10 (best). 

Patient Ex 9 Hospital Overall
  

Would patients recommend the hospital to friends and family? Graph shows the percent of patients who reported Yes, they would definitely recommend the hospital. 

Patient Ex10 Recommend