- Appointment cancellation or rescheduling: 781-744-8000
- Driving directions
- Interpreter Services: 781-744-5404
- Travel assistance: Great International Travel, an independent travel agency located in the lobby of Lahey Clinic Medical Center in Burlington, Mass., offers complete travel services to all patients and visitors. For flights, accommodations, car rental and ground transfers, call the travel office at 800-643-4300 or 781-744-8550, Monday through Friday from 9 AM to 5 PM, or logon to www.greatintltravel.com.
Customer Service
Active communication between you and the treating Lahey specialist(s) is essential for the best care of our mutual patients. We are committed to providing you with:
- Physician accessibility for pre-referral discussion
- Timely follow-up communication
- Assistance with post-surgical/consult care questions
Please help us meet these critical quality standards by reminding your patients to inform our physicians that they want consultation reports and other notes sent to you. Most importantly, please let us know if you need something we have not
provided.
For questions about receiving reports or information on your patient, you may either contact the department directly or call/e-mail Referring Physician Relations. We work with all Lahey departments and physicians and may be reached by phone at 781-744-2835 or via e-mail at ReferringPhysicians@Lahey.org.
