Peabody Colleague Brightens People’s Days

Karen Norman

Karen Norman receives Colleague Service Excellence Award

Anyone who has been to Lahey Medical Center, Peabody, has likely met Karen Norman. In fact, she most certainly flashed you a smile accompanied with a cheerful “Good morning!” as you entered the lobby.

In recognition of her great work, Karen, a Registration & Scheduling Specialist, received the Colleague Service Excellence Award, given to an employee who maintains a positive attitude, displays a commitment to his or her job, takes initiative and generally goes above and beyond. Here is what Karen’s colleagues had to say about her:

Karen is always willing to help in any way she can. Her smile is infectious and sincere. Karen admits to "loving her job" and it shows. She goes above and beyond in every instance. Karen has been very supportive of the Ambulatory Unit Based Council. She helps with collections for food and coats as well as at bake sales. Karen is a wonderful example of someone deserving of this award.
-Sheila Mahoney, LPN, Endocrinology

Karen always has a caring and wonderful smile and never says no to anyone. She will stop what she is doing when she sees that you need help and come right over and jump in. I love to come downstairs just to say good morning to her because she brightens up my day and starts it off right. She knows everyone by name and always says hello.

Patients tell me what a wonderful person we have in the lobby at the information desk. She knows right where to send them so they are not lost. Who needs a map when you have Karen?

-Janet Anderson, Medical Assistant, Pulmonary and Critical Care Medicine

At a recent Managers Meeting, Patrick Jordan, COO of LHMC, mentioned you by name a few times! He was absolutely blown away by your kindness and upbeat spirit when greeting our patients at LMCP. He was truly touched by the way you greeted him as well as the other patients. We of course know this is your norm, but wanted to let you know how nice it was to hear him speak so highly of you. We thank you from the bottom of our hearts for being so amazing!!
-LMCP Management Team