We work directly with your Lahey Health primary care provider to ensure you receive care when and where you need it.
Appointments can be made through your primary care provider’s office or by calling 781-744-8013. Routine visits are scheduled for the closest appointment time possible.
Referrals are received from a number of different sources:
- Direct from Primary Care Providers (PCP): typically a phoned or faxed request for evaluation along with a provisional presenting problem. These requests are made with a suggested time frame. If non-urgent they are booked for an initial evaluation. If urgent the patient is called by a triage nurse, assessed and booked as needed into urgent or emergent appointments (described in more detail below).
- Direct Self Referral: calls are received by the appointment scheduling coordinators (ASC) who schedule patients for new patient evaluations on a next available basis. Urgent care requests are forwarded to the triage nurse for booking or referral as above.
- Community Referrals: calls and requests for care are received from a broad variety of sources including but not limited to: Community Agencies (e.g. nursing homes); EAP sources (e.g. Polaroid EAP); Insurance Companies (e.g. Pilgrim or Options); Educational Institutions: (e.g. colleges or grade schools). All these referrals are received by the triage nurse and the patient contacted and screened for level of care and acuity before being scheduled with an appropriate clinician.