Support Lahey
Help support your community by making a gift to Lahey Clinic. Your donation directly aids Lahey in our mission to provide outstanding patient care, advance research and much more.
Patients & Visitors
Information for your inpatient stay or outpatient visit.
Patient Resources and Support Services
Find helpful information for patients and guests before, during and after your visit to Lahey Clinic.
You’ll be welcomed by a friendly team dedicated to delivering the best possible care. Access a wide range of supportive services and amenities designed with your comfort and well-being in mind.
To make sure you and your loved ones have the best possible experience, expect guidance and answers to your questions every step of the way.
Before Your Visit
Before you make a trip to Lahey, there are a few steps you should take to ensure you receive the right care. Understand the difference between primary care, urgent care or emergency care (and which one is right for you), and know what to expect before your appointment so you know how to plan.
Billing & Insurance
Our financial services team will help you with a variety of billing and insurance issues, including making payments, accessing financial assistance, viewing billing policies and answering insurance-related questions.
Amenities at Lahey
When you visit one of our facilities, we want you and your loved ones to have as comfortable a stay as possible. We offer a wide variety of amenities at each of our locations, including dining options and a gift shop. If you’re planning a trip to Lahey, learn more about our Visiting Hours and Policies.
More Information for Patients & Visitors
Directions, Parking and Valet
Patients at Lahey Clinic – Burlington can leave their car in the parking garage for a nominal fee. Valet services are also available at some of our locations at a flat rate.
Lahey Clinic – Peabody offers free, convenient parking for all patients and visitors. Many of our off-site locations also have free parking.
Visit our Locations page for location-specific information, including directions to our facilities.
Free Parking for Seniors
Seniors often face additional challenges when visiting our facilities. To help offset some of the costs of obtaining care, Burlington residents aged 60 and older can park for free at our 41 Mall Road and 31 Mall Road locations. Parking is also free for seniors at our 29 Mall Road and 67 South Bedford Street locations.
Seniors will be required to show proof of their medical appointment, residency and age to verify eligibility.
Medical Records and Advance Directives
As a patient at Lahey, you are free to request copies of your medical records at any time. Visit our Medical Records page to learn how to submit a request.
Prior to your visit, it’s important to put your health care wishes in writing and designate someone you trust to carry them out. Learn more about Advance Directives at Lahey.
MyBILH Chart Patient Portal
You can complete a wide variety of care-related tasks in your MyBILH Chart account, including accessing medical records, viewing test results and updating appointments. Don’t have an account? Visit this page for directions on how to create one.
Patient Support Services
We have several services and resources designed to support patients and their families while at Lahey, including:
- Classes & Events: Education opportunities to support your care journey.
- International Medicine: Support for patients seeking care at Lahey from abroad.
- Language Assistance & Interpreter Services: Interpreter support for dozens of languages to ensure you can be understood.
- Patient Rights & Responsibilities: Your rights and responsibilities as a patient at Lahey.
- Safety & Security: 24/7 security at all locations to ensure a safe, protective environment.
- Social Work Services: Help navigating the challenges that may arise when illness or injury occurs.
- Spiritual Care: Spiritual services for patients from a variety of faith backgrounds.
Contact Lahey, Ask Questions and Share Feedback
To help improve the care experience at Lahey, we welcome input from patients, their loved ones and community members.
If you or a family member received care at Lahey, consider volunteering for the Patient & Family Advisory Council, where members ideate, design and implement new programs that directly impact our patients.
You can also contact our team to submit feedback, thank a specific staff member or report a concern. Our Customer Service team will support you in getting the excellent service you expect at Lahey.
Sustainability at Lahey
We are always looking for new ways to reduce our carbon footprint. Get in touch with our sustainability team to make a suggestion related to our environmental efforts. Give us a call at 781-744-5100.
Classes & Events
Explore our health events, classes and educational programs to gain the skills you need to take charge of your health.
