We have changed our visitation policy for the safety of our patients and staff. Click here for the updated visitation policy and click here for information about COVID-19.

Information for Visitors

To protect the health of patients and staff during the COVID-19 outbreak, we are restricting all visitors to inpatient units — unless essential and pre-approved by each patient’s care team under extenuating circumstances.

Exceptions will only be made for extenuating circumstances and will need to be granted by the clinical team caring for the patient.  If visitation is approved, no more than one healthy visitor per patient will be allowed. All approved visitors will be screened for COVID-19 risk factors. Those with positive risk factor screens will not be permitted to visit.

Suspect and confirmed COVID-19 patients will not be allowed any visitors.

Ambulatory Escorts

Essential Patient escorts in ambulatory areas will be actively screened and permitted only IF:

  • They do not have any cold or flu-like symptoms (fever, cough, difficulty breathing)


  • In the last 14 days have not:
    • Traveled to a COVID-19 high-risk area
    • Been exposed to someone who has been diagnosed with COVID-19

Thank you for your cooperation and understanding.

Notice of Cancellation of Elective Procedures

In an effort to confront emerging challenges related to COVID-19 transmission in the community, Lahey Hospital & Medical Center is rescheduling   all non-urgent elective surgeries, procedures and clinic visits scheduled within the next two weeks.

Lahey Hospital & Medical Center is contacting patients who have an appointment, procedure or surgery scheduled to confirm or reschedule your appointment. We have developed thoughtful criteria to determine which appointments can safely be rescheduled, and will maintain access for patients in need of immediate or emergency care.

By taking these steps, we can help to protect our patients, staff and visitors and preserve medical resources for those who need them most.

If you have a scheduled appointment, procedure or surgery, you will hear from your care team soon. If you have any questions, please contact your provider’s office directly. 

Thank you for your patience and understanding.

If you are looking to visit, speak with or send a gift to a family member or friend who is currently an inpatient at Lahey Hospital & Medical Center, Burlington, or at Lahey Medical Center, Peabody, please see the information below.

Visiting Hours

We welcome visitors at Lahey Hospital & Medical Center. Before you visit, send a gift or contact a patient, please review our guidelines.

Our visiting hours are designed to make it easier for you to see a loved one at Lahey. Most of our visitors come between 11 am and 8 pm but are welcome anytime. Please keep in mind that patients need their rest to help them recover.

Lahey Hospital & Medical Center

  • Main phone: 781-744-5100
  • Visiting hours are from 11 am to 8 pm every day for medical and surgical units. Only immediate family members may visit intensive care units.

Lahey Medical Center, Peabody

  • Main phone: 978-538-4000
  • Visiting hours are from 11 am. to 8 pm. every day.

Calling Patients

If you would like to call a patient at Lahey, please use the numbers below. Please provide the patient’s full name, and we’ll connect you to the patient’s room.

Sending Gifts to Patients

To send a gift to a Lahey patient, please contact the Gift Shop, located in the hospital’s main lobby. You can call our Gift Shop at 781-744-8303. Our Gift Shop can handle gift delivery for you. Please provide the patient’s full name and room location when you call.