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Information for Visitors

Lahey Hospital & Medical Center has taken a number of steps to prevent the spread of COVID-19 in order to keep our patients and staff safe. Additional information on COVID-19 can be found here.

Visitor Guidelines

Effective July 26, 2022

At Lahey Hospital & Medical Center, we understand that being able to visit your loved ones is important. However, to keep our patients and staff safe, at this time we have a limited visitation policy. Please see below for information about specific areas. Thank you for your patience as we adjust and continue to adhere to guidance from infection prevention experts during the COVID-19 pandemic. The safety of our patients, colleagues and visitors is our top priority.

Mask Use Update

For your protection, all patients, essential escorts and designated support persons in all settings at LHMC will be given a clean surgical mask during screening at the front door to wear in the facility. All individuals must wear a BILH-provided surgical mask, fully covering the nose and mouth, at all times while in the hospital regardless of vaccination status. The hospital-provided mask shows caregivers that you have been screened for COVID-19.

Cloth masks or other face coverings may not be worn into our facilities.

Inpatient Units

  • Two visitors at a time are permitted per patient who is not confirmed or suspected COVID-19 positive.
    • Visiting hours are 10:00 am – 6:00 pm.
  • All visitors must wear a BILH-provided surgical mask, fully covering the nose and mouth, at all times while in the hospital regardless of vaccination status.
  • We must ask you to please wait outside of our building when not visiting your loved one.
  • Children under the age of 12 may not visit unless they are visiting a hospitalized parent or sibling. Exceptions may be considered on a case-by-case basis.
  • Note: Designated support persons for patients with intellectual and/or physical disabilities are still permitted in all units and will be provided reasonable access to treatment areas as well as access to food and bathroom facilities.

Ambulatory and Procedural Areas

  • Two essential escorts per patient are allowed. Essential escorts must wear a BILH-provided surgical mask, fully covering the nose and mouth, at all times while in the hospital regardless of vaccination status.
  • Essential escorts (individuals who escort patients to an appointment or procedure area) must remain with the patient.
    • If the patient is having outpatient surgery or a procedure, the essential escort must leave the facility once the patient has gone into their surgery or procedure.
    • Essential escorts cannot wait in cafeterias, gift shops or lobbies due to physical distancing requirements.
  • Children under 12 are not permitted to enter the facility; although exceptions may be considered on a case-by-case basis.

Emergency Department

  • Patients may have one (1) escort during their Emergency Department visit.
  • Essential escorts for patients with physical or cognitive disabilities are allowed.
  • Approved visitors and escorts dropping off a patient must wear a BILH-provided surgical mask, fully covering the nose and mouth, at all times while in the hospital regardless of vaccination status.
About Virtual Visits

We encourage and can help facilitate virtual visits to your loved one via cell phone or tablet. Patients should remember to charge their mobile device. Our staff can help if needed.

Pictures for Patients

To help family, friends and patients stay connected, Lahey Hospital & Medical Center offers Pictures for Patients. If you are unable to visit a loved one in the hospital, this service allows you to email photographs to our Volunteer Services Department which will then be printed and delivered to the indicated person while they are an inpatient.

Email us the photos along with the patient’s name and room number and we will be happy to deliver them. (No protected information is shared.)

If you have any questions about the Pictures for Patients project, please contact Volunteer Services at 781-744-8803.

Telehealth

If you’re looking to reschedule an appointment or to make a telehealth appointment, please contact your provider for more information.