We have changed our visitation policy for the safety of our patients and staff. Click here for the updated visitation policy and click here for information about COVID-19.

Information for Visitors

Beth Israel Lahey Health has taken a number of steps to prevent the spread of COVID-19 in order keep our patients and staff safe. You can review our Safe Care plan here to learn more about what we’re doing to ensure your safety when you visit one of our facilities. Additional information on COVID-19 can be found here.

Visitor Guidelines

We understand the importance of being able to visit a patient while they are in the hospital, however, we have put temporary visitor restrictions in place to help protect everyone from COVID-19.

Thank you for your cooperation during this time, we are looking forward to welcoming visitors in a less restricted way as soon as we can. If you’re looking to reschedule an appointment or to make a telehealth appointment, please contact your provider for more information.

Inpatient

  • No visitors are allowed.*

Outpatient

  • No visitors allowed.*
  • People waiting for patients must wait outside the building. If you leave a mobile phone number with a member of our staff, that person will call you.

Emergency Department

  • No visitors allowed.*

*Exceptions: A parent of a child under 18 years of age and — for outpatient only — essential escorts of patients with intellectual and/or physical disabilities are allowed to be with a patient at any time. These individuals are not considered ‘visitors’ and the restrictions above do not apply.

In very special circumstances, accommodations approved by the care team will be allowed, including comfort care situations and those with designated support persons.

Please note: Individuals meeting these exceptions will be screened and must wear masks while onsite at our facilities. For those meeting the exceptions, visiting hours are 11 a.m. – 6 p.m., seven days a week. Patients can have one visitor at a time for one hour, with a maximum of two visitors per patient each day.