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Information for Visitors

Beth Israel Lahey Health has taken a number of steps to prevent the spread of COVID-19 in order to keep our patients and staff safe. Additional information on COVID-19 can be found here.

Visitor Guidelines

We are pleased to welcome visitors back to our inpatient facilities, which we know will greatly benefit our patients’ wellbeing and healing. Please note that patients who are confirmed or suspected to have COVID-19 are not allowed visitors at this time. If you’re looking to reschedule an appointment or to make a telehealth appointment, please contact your provider for more information.

Mask Use Update

For your protection, all patients and essential escorts in all settings at LHMC will be given a clean surgical mask during screening at the front door to wear in the facility. Cloth masks or other face coverings are no longer allowed to be worn into our facilities.

Inpatient Units

  • Visiting hours are 10:00 am to 8:00 pm, seven days a week.
  • In-person visitation is not allowed for patients with confirmed COVID-19 or on special droplet precautions for suspected COVID-19.
    • The patient can have visitors once the precautions have been removed by the care team.
  • Each patient may have a maximum of two visitors at a time for two hours maximum for the Critical Care, Med/Surg and PCU areas.
    • If a visitor requires assistance, the visitor will be allowed one person to accompany him/her.
    • If the visitor is a minor visiting a sibling or parent, they will be allowed one adult to accompany him/her.
  • All visitors must wear a BILH-provided surgical mask, fully covering the nose and mouth, at all times while in the hospital.
  • Children under the age of 18 may not visit unless they are visiting a hospitalized parent or sibling and are at least 12 years old.
  • Visitors must remain in the room with the patient.
    • Designated support persons for patients with intellectual and/or physical disabilities should be provided reasonable access to treatment areas as well as access to food and bathroom facilities.
    • If the visitor must leave the patient, such as during a procedure, the visitor is asked to leave the facility until contacted to return.
  • Visitors should remain in the patient’s room unless instructed otherwise by staff.
  • Visitors should not walk in the halls or visit the kitchen on the unit.
  • Visitors must practice physical distancing during their visit.
  • Eating or drinking in the patient’s room is not permitted.

Ambulatory and Procedural Areas

  • Each patient may have one visitor/essential escort.
  • Visitor/essential escort must remain with the patient.
    • If the patient is having outpatient surgery or a procedure, the visitor should leave the facility once the patient has gone into their surgery or procedure.
    • Visitors cannot wait in cafeterias, gift shops or lobbies due to physical distancing requirements.
  • Children under 12 are not permitted to enter the facility; though exceptions may be considered on a case-by-case basis.

Emergency Department

  • In-person visitation is not allowed for patients with confirmed COVID-19 or on special droplet precautions for suspected COVID-19.
  • Each patient may have one visitor at a time.
    • If a visitor requires assistance, the visitor will be allowed one person to accompany him/her.
    • If the visitor is a minor visiting a sibling or parent, they will be allowed one adult to accompany him/her.
  • All visitors must wear a BILH-provided surgical mask, fully covering the nose and mouth, at all times while in the hospital.
  • Children under the age of 18 may not visit unless they are visiting a parent or sibling and are at least 12 years old.
  • Visitors must remain in the room with the patient.
    • Visitors may not wait in cafeterias, gift shops or lobbies due to physical distancing requirements.
    • Designated support persons for patients with intellectual and/or physical disabilities should be provided reasonable access to treatment areas as well as access to food and bathroom facilities.
    • If the visitor must leave the patient, such as during a procedure, the visitor is asked to leave the facility until contacted to return.
  • Visitors should remain in the patient’s room unless instructed otherwise by staff.
  • Visitors should not walk in the halls or visit the kitchen on the unit.
  • Visitors must practice physical distancing during their visit.
  • Eating or drinking in the patient’s room is not permitted.
  • If the patient is in the hallway, the patient may have a visitor for intake purposes and to aid in the patient’s medical evaluation. Once this is completed, the visitor will be asked to wait outside the ED until the patient is in a room or until discharge.
  • There will be exceptions for patients with disabilities and for patients at the end-of-life.

Thank you. We look forward to welcoming visitors in a less restricted way as soon as it is safe to do so.

About Virtual Visits

We encourage and can help facilitate virtual visits via cell phone or tablet. Patients should remember to charge their mobile device. Our staff can help if needed.