Lahey Volunteer and Program Celebrate Quarter of a Century


Burlington, MA (April 26, 2018) Every April, the volunteer program at Lahey Hospital & Medical Center commemorates National Volunteer Week to recognize volunteers’ efforts to support and enhance the patient experience. This year, however, marks a special milestone as the program celebrates its 25th anniversary. Over the last quarter of a century, the program – and the hospital – has seen many changes, but one constant for them both is Charlotte Rickert, who has been part of the volunteer program since day one.

“Charlotte is the only volunteer who has been here since the program started,” said Mary Iodice, Director, Volunteer and Community Services at LHMC. “She has become a dear friend to me and so many others over the last 25 years and she truly embodies what our volunteer program is all about – making Lahey a more compassionate and welcoming place for the patients, families and visitors. I’m so happy she’s here to help us celebrate our 25th anniversary.”

Today, the program boasts close to 200 volunteers, over a dozen of whom trail not too far behind Rickert with close to 20 years and thousands of hours of service to the hospital.

Rickert began volunteering in Hospital Admissions in 1993 after her children had grown and left the house, but her history with Lahey goes back more than forty years. Rickert has been a patient at Lahey since the hospital was located in downtown Boston, so when it came time to choose a place to volunteer, she didn’t think twice.

“I can attest to the excellent care they provide,” Rickert said. “So, I’m more than happy to give back to Lahey.”

Rickert has spent nearly every Wednesday afternoon for the last 25 years helping the hospital admissions team with clerical tasks and paper work. Rickert says that over the years faces have changed and technology has progressed, but she still feels the same sense of gratification being able to help.

“It’s a pleasure,” Rickert says. “I really enjoy coming in.”

And of being the last remaining member of the inaugural class of volunteers?

“It’s a nice distinction,” Rickert said.

About Lahey Health

Lahey Health is an integrated health care system committed to providing the full continuum of health care services close to where patients live and work. The system is comprised of nationally recognized, award-winning hospitals, physicians, behavioral health services, and post-acute programs including home health services, skilled nursing and rehabilitation facilities, and senior care resources. Lahey Health includes nearly 1,400 locally based physicians throughout northeastern Massachusetts and southern New Hampshire. Lahey Health includes Lahey Hospital & Medical Center, Beverly Hospital, Addison Gilbert Hospital, Winchester Hospital, Lahey Health Senior Care, and Lahey Health Behavioral Services, more than 30 primary care physician practices, and multiple outpatient and satellite specialty care facilities. For more information, visit