How to Obtain Images & Results

Image Availability & Viewing Options

Lahey Picture Archiving and Communications System (PACS) is just one way we dramatically enhanced patient care. With PACS, digital x-ray images are captured and stored electronically and can be shared immediately with anyone at Lahey Hospital & Medical Center, Burlington, Lahey Medical Center, Peabody or Lahey Outpatient Center, Lexington. This advanced technology offers both you and your physician immediate access to radiological exam images. We offer safe and secure Web access for your physician within the Lahey network; your privacy is ensured.

The digital images from your study, are copied to a CD that can be easily accessed by physicians outside the Lahey Hospital & Medical Center network. CDs hold multiple studies and take up significantly less space than the traditional film. These digital images offer your physician the ability to adjust your images in ways not possible with traditional x-ray film. Your physician can fine-tune the images to accommodate their preferences including making the images lighter, darker, or zooming in for a closer view.

Obtaining Your Images Is Easy

You may call, mail, fax, or email your request to the Image Management Center.

  1. Call the Image Management Center at 781-744-3208 to make arrangements for pick up
  2. For mailing requests, download the authorization release form and mail it to:
    Lahey Hospital & Medical Center
    Radiology Image Management Center
    41 Mall Road
    Burlington, MA 01805
  3. Fax the authorization release form or a letter of authorization to: 781-744-5363
  4. Email us the authorization release form or a letter or authorization

Images that are not picked up in person will be sent via Mail and in some cases, FedEx. Please allow 3-5 business days for delivery.

When Sending a Letter of Authorization, Please Provide the Following Information
  • Full name
  • Date of birth
  • Phone number
  • Date and description of the studies needed
  • Name and address of the physician or facility the images should be sent
  • Signature of patient
Where to Pick Up

Radiology images are available for pick up at 29 Mall Road, Burlington, MA on the 1st floor at the main Health Information Management desk.

If you have not already completed an authorization form, one will be provided for you fill out and sign. This form gives Lahey Hospital & Medical Center permission to release your images.

What to Bring for Pick Up

A photo ID like a driver’s license, passport, or other state or federal issued ID.

If someone other than the patient is picking up their images, that person must have written authorization with the patient’s signature. Please include the name of that person in your authorization form or letter.

There is no charge for the CD of your images.

Hours of Operation

The Image Management Center at 29 Mall Road, Burlington, MA is open Monday through Friday from 8:00 am – 5:00 pm.

Arrangements can be made in advance for Saturday or Sunday pick up between the hours of 8:00 am – 12:00 pm by calling 781-744-3208.

How to Obtain Imaging Results

A radiologist, a physician who specializes in reading and interpreting diagnostic imaging studies, analyzes the results of all examinations performed in the Department of Radiology. The radiologist will then provide the physician who ordered your examination with an interpretation of the findings. The use of computerized dictation systems and report storage results in the rapid transfer of this information to your physician, who will generally have the results of your examination on the same day that it is performed. Please note: You may only obtain the results of your examination(s) through the physician who ordered your study. The Department of Radiology does not provide results to patients directly.